1. Introduction
At a:gain ApS, we care about your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with us, whether through our website, by making a purchase, signing up for our newsletter, or contacting us.
We are committed to handling your personal information in a responsible, transparent, and secure way. Our goal is to ensure that you feel confident about how your data is processed, in line with the EU General Data Protection Regulation (GDPR) and applicable Danish law.
This policy applies to a:gain ApS, located at Langebrogade 3H, 3rd floor, 1411, Copenhagen K, Denmark. We are the data controller responsible for the processing of your personal data.
If you have any questions about this Privacy Policy or how we handle your data, you are always welcome to contact us at info@again.dk.
2. What data we collect
Depending on how you use our services, we may collect the following types of personal data:
2.1 When you make a purchase
- Name
- Email address
- Phone number
- Billing address
- Delivery Address
- Payment details
- Company name, CVR and VAT number (if applicable)
2.2 When you use our website
We collect technical data to ensure functionality and, with your consent, to improve your experience through analytics and marketing tools. This includes:
- IP address (collected automatically but only used for analytics or marketing if you consent)
- Browser type and version
- Device type and operating system
- Cookie data (managed via Usercentrics previously named Cookiebot)
- Navigation behavior, page visits, and interaction data
See section 4. Cookies & Tracking for more information.
2.3 When you contact us
If you get in touch with us, for example via email or a contact form, we process:
- Your name and contact details
- The contents of your message
- Any other information you voluntarily provide
2.4 When you sign up to our newsletter
When you opt in to receive news and updates from us, we collect:
- Name
- Email address
- Industry or area of interest (if provided)
3. How we use your data
We only use your personal data when we have a clear and lawful reason to do so. Depending on your interaction with us, we may use your data for the following purposes:
To provide and deliver our services
We use your information to process purchases, handle orders, manage customer accounts, and provide customer support.
To communicate with you
We may use your contact details to respond to your enquiries, send order confirmations, and notify you about important updates related to your purchase or our service.
To improve our website and services
If you have given consent to cookies, we use analytics tools to understand how our site is used so we can improve functionality, performance, and the overall user experience.
To send marketing communications
If you have given your consent, we use your contact details to send newsletters, updates, and promotional offers we think may be relevant to you. You can opt out at any time.
To comply with legal obligations
In some cases, we are legally required to store and process certain data for example, in connection with book keeping or fraud prevention.
4. Cookies & tracking
When you visit our website, we use cookies and similar technologies to enhance your experience, analyze traffic, and support marketing efforts. Some cookies are necessary for the site to function, while others require your explicit consent.
We use Usercentrics/Cookiebot to manage your cookie preferences. When you first visit our site, you’ll be asked to set your preferences through a cookie banner. You can update or withdraw your consent at any time by clicking the cookie icon at the bottom of the page.
4.1. Cookie Policy
5. Social media
We are present on platforms such as LinkedIn and Instagram to share news, engage with our community, and market our products and services.
If you interact with us via social media (e.g. by liking, commenting, or messaging), please note that any personal data you share is also subject to the privacy policies of those platforms. We encourage you to read and understand their terms before sharing information.
Depending on your privacy settings on those platforms, we may receive certain information such as your name, profile information, and interactions with our posts. We do not store or process this information outside of the platform unless you explicitly consent or contact us directly.
6. Who we share data with
We may share your data with trusted third parties when necessary to provide our services, fulfil agreements, comply with laws, or improve your experience. These may include:
Service providers such as payment processors, email and CRM platforms (e.g. HubSpot), analytics providers, and IT infrastructure partners. These parties only access the data necessary to perform their tasks on our behalf and are contractually bound to process the data securely and in accordance with applicable laws.
Delivery partners when necessary for fulfilling your order. For example, your name, address, and contact details may be shared with partner companies to ensure timely and correct delivery of your products.
Legal authorities if required to comply with legal obligations or to respond to lawful requests.
Some of our service providers, including HubSpot, may store or process data outside the EU/EEA. When this occurs, we ensure that your data is protected through Standard Contractual Clauses (SCCs) or other legally approved safeguards in line with the General Data Protection Regulation (GDPR).
You can read more about HubSpot’s data protection practices here.
7. Legal basis for processing
We process your personal data in accordance with the General Data Protection Regulation (GDPR). This means that all data processing activities are based on one or more of the following legal grounds:
Consent
When you voluntarily provide your data, for example, by signing up for our newsletter, we process your data based on your clear and informed consent. You can withdraw this consent at any time by contacting us or using the unsubscribe link in emails.
Performance of a contract
When you purchase products from us, we process your data to fulfil our contractual obligations, such as processing payments and delivering your order.
Legal obligations
We may process your data to comply with legal requirements, including tax and accounting regulations.
Legitimate interests
In some cases, we process your data to pursue our legitimate interests, such as improving our services, conducting analytics, or preventing fraud — always ensuring that your rights and freedoms are not overridden.
8. How long we store your data
We keep your personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as long as we are legally required to do so. When your data is no longer needed, we delete it in a secure manner.
9. Your rights under GDPR
As a user based in the EU, you have several rights under the General Data Protection Regulation (GDPR). These include:
Right of access
You can request insight into the personal data we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete data.
Right to erasure ("right to be forgotten")
You may request that we delete your personal data under certain conditions.
Right to restriction of processing
You can ask us to restrict how we use your data in specific situations.
Right to data portability
You can request a copy of your data in a commonly used format, which can be transferred to another provider.
Right to object
You have the right to object to our processing of your personal data based on our legitimate interests or for direct marketing purposes.
Right to withdraw consent
Where we rely on your consent to process your data (e.g., for marketing), you can withdraw it at any time.
To exercise any of these rights, please contact us at info@again.dk.
10. Data security
We take your privacy seriously and have put appropriate security measures in place to protect your personal data against unauthorized access, loss, or misuse.
While no system is 100% secure, we do our best to ensure your information is handled safely and responsibly.
If you have concerns about the security of your data, you’re always welcome to contact us at info@again.dk.
11. External links disclaimer
Our website may contain links to external websites or services that are not operated by us. Please note that we have no control over the content, privacy policies, or practices of these third-party sites.
We recommend that you review their privacy policies before sharing any personal data.
12. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our services, legal requirements, or how we process personal data.
The latest version will always be available at www.again.dk, and we encourage you to review it periodically.
13. Contact information
If you have any questions about this privacy policy, the way we handle your data, or would like to exercise your rights under GDPR, you are always welcome to contact us.
You can reach us at:
a:gain ApS
Langebrogade 3H, 3rd floor
1411, Copenhagen K
Denmark
Email: info@again.dk
Tel: +45 35 55 4282
